AMC Terms

1. Plan term and pricing

Each Plan runs for 12 months from its start date. The Plan fee is based on the property’s area and type, as stated in your Plan confirmation, and is payable in advance unless agreed otherwise. Applicable taxes are charged in addition.

2. What’s included

• Labour of our plumbers, electricians, carpenters and masons for repair and upkeep of the covered property — at no extra labour cost and with no visit charges.
• Scheduled inspection visits at the frequency stated in your Plan.
• A pre-monsoon readiness check.
• Priority scheduling of service requests.
• A record of each visit with photographs and notes.

3. Materials and spare parts

Materials, consumables and spare parts are not included in the Plan fee. They are billed at itemised actuals and used only after your approval (including by WhatsApp or email). You may also supply materials yourself.

4. What’s not included

• New installations, modifications, renovation or project work beyond repair and upkeep — quoted separately.
• Full-home painting, re-flooring, full waterproofing treatments and similar projects — quoted separately.
• Repair of appliances such as ACs, refrigerators, washing machines, RO purifiers, inverters and geysers’ internal components.
• Specialist systems that require licensed operators, such as lifts, gas pipelines, solar plants, fire systems and swimming pools.
• Common areas of an apartment building or society.
• Damage from accidents, misuse, natural calamities or works by third parties.

5. Service requests

Requests can be raised by phone, WhatsApp or email during 10 AM – 5 PM (Mon–Sat). We schedule visits on priority for Plan members. Emergencies such as active leaks or electrical hazards are attended to as soon as reasonably possible; please isolate water or power if safe to do so.

6. Fair use

Labour inclusion covers repair and upkeep jobs that can reasonably be completed during service visits. Where a request amounts to a new project, renovation or extensive work, we will tell you before starting and quote it separately.

7. Warranty on AMC work

Repairs carried out under the Plan are covered by our Warranty Policy against workmanship defects.

8. Renewal

We will remind you before the Plan expires. Renewal pricing may be revised based on the property’s condition and area. Plans do not renew automatically unless you opt in.

9. Cancellation and refund

• You may cancel within 7 days of purchase for a full refund, provided no service visit has taken place.
• After that, the Plan fee is non-refundable, except as required by law or where we are unable to deliver the Plan, in which case we refund the unused portion on a pro-rata basis.
• We may cancel a Plan for abusive conduct towards our staff, unsafe site conditions or non-payment, with a pro-rata refund of the unused period where applicable.

10. Transfer

A Plan is linked to the property. If you sell or vacate it, contact us to transfer the Plan to the new occupier for the remaining term.