Grievance Redressal Policy

1. Grievance Officer

• Name: [Name of Grievance Officer]
• Designation: Grievance Officer, RennovEN Technologies Private Limited
• Email: ping@rennoven.com
• Phone: 011-69266576 (10 AM – 5 PM (Mon–Sat))
• Address: [Registered office address], Lucknow, Uttar Pradesh, India

2. What you can complain about

• Quality, delay or conduct relating to inspections, construction, renovation, maintenance or installation.
• Warranty claims and AMC service requests that were not handled properly.
• Billing, payments, refunds and cancellations.
• Home décor product delivery, damage or returns.
• Use of your personal data or any privacy concern.
• Content on our website or misuse of our brand.

3. How to raise a grievance

Email the Grievance Officer with your name, phone number, property address, project or warranty number (if any), a description of the issue and photographs where helpful.

4. Timelines

• Acknowledgement: within 48 hours of receipt.
• Resolution: within one month of receipt. Complex technical issues needing inspection or third-party input may need a site visit within this period.
• You will receive a reference number and updates until the grievance is closed.

5. Escalation

If you are not satisfied with our resolution, you may approach:

• The National Consumer Helpline (1915 or consumerhelpline.gov.in), or file a complaint with the appropriate Consumer Commission, including online through e-Daakhil.
• For personal data complaints, the Data Protection Board of India, after exhausting our grievance process.
• For loan-related complaints about a lender, the lender’s grievance officer and then the RBI Integrated Ombudsman, as applicable.