Warranty Policy

1. What is covered

Defects arising from our workmanship or installation in any works we executed, including:

• Construction and civil works — RCC, masonry, plaster and structural repairs we carried out.
• Waterproofing — leakage through areas we waterproofed.
• Painting and finishes — peeling, flaking or blistering caused by our surface preparation or application.
• Flooring and tiling — hollowness, lifting or cracking caused by our laying.
• Electrical and plumbing — faults in wiring, connections, joints and lines we installed.
• Carpentry, ceilings and installation — joinery, fixing and installation defects in work we delivered.

2. What we will do

If a covered defect is confirmed, we will repair, rework or replace the affected works at our option, at no cost to you for labour and the materials we supply. We will also make good finishes within our works that were damaged by the defect, such as repainting a ceiling after a covered leak. Remedies are provided in kind; cash compensation is not provided except where required by law.

3. What is not covered

• Normal wear and tear, gradual fading, weathering and ageing of finishes.
• Consumables such as bulbs, washers, cartridges, filters, batteries and sealant touch-ups due to use.
• Manufacturing defects in products, materials or appliances — these are covered by the manufacturer’s warranty, which we will help you claim.
• Damage from misuse, negligence, accidents, impact, pests, overloading, or use other than intended.
• Damage from fire, flood, earthquake, storm, lightning, riots or other events beyond our control.
• Works altered, repaired, drilled into or interfered with by anyone other than us or our authorised partners.
• Defects in existing structures or areas outside our scope, including pre-existing conditions recorded at inspection.
• Damage caused by defects in adjoining properties or common areas we did not work on.
• Structural movement caused by third-party construction, excavation or ground conditions not within our scope.
• Indirect or consequential loss, such as damage to furniture or belongings, loss of rent or alternate accommodation, except where required by law.

4. Conditions

• The final invoice for the works has been paid in full.
• Defects are reported within 30 days of being noticed, to prevent further damage.
• You give us reasonable access to inspect and repair.
• Reasonable care is taken, including keeping drains and outlets clear and following any care guidelines we provide. Our AMC can take care of this for you but is not required.

5. How to claim

• Contact us at ping@rennoven.com or 011-69266576 with your warranty number, property address, description and photographs.
• We acknowledge your claim within 2 working days and aim to inspect within 7 working days. Active leaks and safety issues are prioritised.
• If the defect is covered, we schedule repairs and confirm completion with you.
• If it is not covered, we explain why in writing and, if you wish, quote for the repair.

6. Warranty term after repairs

Repairs under the Warranty do not extend the original 10-year term, but the repaired works remain covered for the rest of it.

7. Change of ownership

The Warranty is issued to the customer named on the certificate. If you sell the property, contact us: we may transfer the remaining term to the new owner after an inspection.

8. Products and manufacturer warranties

Branded products such as tiles, sanitaryware, fittings, electricals, boards, hardware, fabrics and décor items carry the manufacturer’s warranty on the product itself. Our Warranty covers how we installed them. We will share product warranty details with your handover documents and assist with claims.