Shipping, Delivery & Returns Policy

1. Delivery areas

We deliver to residential addresses in the cities we serve. Availability for your locality is confirmed in your quote.

2. Delivery timelines and charges

Estimated delivery dates and any delivery charges are stated in your quote. Ready-stock items are usually delivered faster than made-to-order or custom items. We will inform you promptly of any delay.

3. Installation

Where installation is included, our team installs the product at a scheduled time. Installation workmanship is covered by our Warranty Policy. Please ensure walls, ceilings and electrical points are ready as advised.

4. Inspection on delivery

Please check products at delivery. Note any visible damage on the delivery receipt and report it to us with photographs within 48 hours of delivery.

5. Returns and replacements

You may request a return or replacement if a product is:

• Damaged in transit or delivered damaged.
• Defective or not as described in your quote.
• Different from what you ordered.

Requests must be raised within 7 days of delivery, with the product unused and in its original packaging where possible. Approved returns are collected by us at no cost, and we replace the item or refund as per our Cancellation & Refund Policy.

6. Non-returnable items

• Custom-made, made-to-measure or personalised items (for example, stitched curtains, cut wallpaper, custom furniture).
• Products that have been installed, cut, fixed or altered at your request, unless defective.
• Items marked as clearance or non-returnable in your quote.

7. Product warranty

Products carry their manufacturer’s or brand’s warranty, shared with your invoice. We help you raise claims with the brand.